Refund Policy

At Hot House Pizza, we strive to deliver the best quality food and service to our customers. However, we understand that issues may arise. Please read our refund policy carefully to know how we handle such situations.

Eligibility for Refund

We offer refunds under the following circumstances:

1.Order Errors : If we deliver the wrong item(s) or your order is incomplete, we will either replace the item(s) or issue a refund.

2.Food Quality Concerns : If the food you receive is not up to our quality standards, such as being undercooked or spoiled, a refund or replacement may be provided upon verification.

3.Late Delivery : If your order arrives significantly late due to issues within our control, you may be eligible for a partial or full refund.

Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after the order has been prepared or dispatched.

Issues caused by incorrect information provided by the customer, such as incorrect delivery address or contact details.

External factors such as traffic delays or weather conditions that are beyond our control.

Process for Requesting a Refund

1. Contact Us : Reach out to our team within working hours of receiving your order.

Call : 01923510520

Email : hothousenorthwood.com

Visit : Hot House Pizza, Northwood

2. Provide Details : Share your order number, details of the issue, and photos (if applicable) to help us investigate the matter.

3. Resolution : Once verified, we will process your refund or arrange for a replacement within 3-5 business days.

Refund Method

Refunds will be issued using the same payment method used at the time of purchase. If you paid in cash, a cash refund will be provided at our store.

We value your feedback and are committed to resolving any issues promptly. Thank you for choosing Hot House Pizza, Northwood!

If you have any further questions, feel free to contact our customer support team.